Order KFC Delivery in Malaysia. In Malaysia, you can’t miss a Kentucky Fried Chicken (KFC) outlet as there are currently over KFC restaurants nationwide. With their everchanging seasonal menu and being % Halal, it is no wonder that the fast food chain is successful till this day In light of the current situation regarding the COVID outbreak in Malaysia and the recent announcement; KFC Events & Sales Dept. will be minimally operating to be in line with the precautionary measures effective 7th May until further notice Two pieces of chicken and two pieces of delicious crispy chicken strips with KFC’s Spicy Zinger Recipe or Secret Recipe, ten pieces of delicious chicken popcorn, garlic mayo sauce, dynamite sauce, KFC golden fries, KFC signature Coleslaw, a fresh bun and your favorite drink. Popcorn Strips. QR Order
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I tried to make the order online via their website and already, it was off to a bad start. After filling up my particulars, the online registration failed due to server problem according to the pop-up error message. So I made my order via the hotline for 4 pieces of chicken a la carte. My dad paid a total of RM21 and something cents by cash. But when we opened up the box, there were only 2 pieces of fried chickens. I rang up the call centre again to tell them order resume online kfc malaysia the shortage.
So I told my dad not to wait and eat both of delivered ones first. At this point, I was having a dilemma on whether to wait a little while more or to dress up and prepare for my meeting. I rang them up again, this time utterly frustrated, angry and of course, super hungry. And once again, I was promised that the manager of the delivery branch in charge would call me in 15 minutes. While waiting, I went to a nearby restaurant and bought dinner, order resume online kfc malaysia.
I ordered for lunch, and it came for dinner. Were they dictating my meal plans? So I called them up yet again to reason with them. This time they got an apparent supervising officer to speak to me. I specifically told her that I would need more than just excuses. She said she understood. Made no sense. He also seemed to have forgotten whose fault it was in the first place delivering the shortage.
He tried to offer wedges as compensation AFTER I asked him how now, brown cow. So I suggested them to refund instead. He asked me to hold the line as he needed to ask his boss first. In the end, a reluctant refund was offered for the 2 pieces of order resume online kfc malaysia not all 4 excluding delivery charges.
And so I agreed and assumed that the chickens were compensation. I begun eating them and gave the dinner meal I bought to my dad, order resume online kfc malaysia. I actually thought this was the end of it. Fat hopes! Or rather; no hope of getting fat on this day! Haha… Sorry, just trying to laugh the anger off. They came to pass me the refund in cash not vouchers … and to TAKE BACK the chickens.
What were they going to do with them anyway? Reheat and reuse? The officer in charge of this shift sounded far more insincere and clueless than the previous supervisor I spoke to. While I told her the whole story, it was mostly silence and heavy exhalation from her, giving me a sense of unwillingness to do her job and listen.
She tried to get me to leave the feedback on their website instead. Nothing was offered to be done at all besides channeling this complaint to the branch manager, who was part of the problem. Her apologies were as seemingly empty as their customer service policy. It felt like my feedback was going to waste and so I went public by leaving some comments on their social media channel, but not a single reply was received.
I drove out to finally have a proper, full meal, order resume online kfc malaysia. Thank you for ruining my day, KFC.
In my opinion, KFC should review their management, system, training and customer service policy or SOP. As a KFC customer since young, I hope the company would not leave these core issues unattended and only address other big PR crisis after it happens. Also, some of these slightly late deliveries would come with unexpected compensations. Perhaps KFC should learn from their competitors for a change. UPDATE 15 July — Yesterday, a few hours after this post was published and starting to get a bit viral, KFC Malaysia finally replied one of my comments on their Facebook Page requesting for my full name and contact number as they would like to speak to me directly, order resume online kfc malaysia.
Order resume online kfc malaysia told them if my feedback to the call centre was truly escalated, they would have had my name and number by now. Today, the KFC operations manager in charge of the branch gave me a call to hear me out, apologise and assure me that they would improve everything to hopefully prevent this from reoccurring again. They also said they are still investigating on this matter internally.
And then about an hour later, the area manager called again to ask if I could remove this blog post. I feel that a tell-all blog post like this is some times necessary to escalate such issues and to create urgency for big, busy businesses to improve on areas that they may have order resume online kfc malaysia. FINAL UPDATE 15 April — A few months ago, the KFC branch nearby was closed down and that shop lot is now something else completely.
No idea what happened to it or if it would ever reopen in this area again in the future. I would certainly miss the times when it was a normal outlet and not a delivery branch. poor customer service and sarcastic as well… Can afford to laugh instead of apologizing for there very poor customer service. Same experience 2-Apr Order placed 3pm for 6pm delivery.
Luckily rush to Precinct 10 Tanjung Tokong KFC in time as they stopped me from entering and closing. I had to insist already paid RM online only then they check system to miss out all web orders. Very bad experience, never again. Hope more people see this review before going through same experience. Your email address will not be published.
By Tony Teh on Thursday, July 14, Nobody from KFC called. Blog Foods and Drinks Malaysia Products and Services. Previous Post, order resume online kfc malaysia. Next Post. Related Posts Blog. Leave a Reply Cancel reply Your email address will not be published.
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Welcome to the new KFC ordering site! For security purposes, we have emailed you a 4 digit code to update your password. Sign in. New to KFC? Create a KFC account. Continue as Guest Get OTP. New to KFC? Create account here. Send OTP To. Send OTP by mobile. Send OTP by Email. Send OTP. Enter 4 digit code sent to you All voucher processing and courier services will resume on 17th May Available for online redemption via blogger.com Limited to 1 (one) KFC Delivery e-Voucher Code per redemption/transaction. CASH VOUCHERS (DENOMINATION OF RM5, RM10 & RM20) Vouchers that are good as cash. Available for redemption at any KFC Outlet in Malaysia In light of the current situation regarding the COVID outbreak in Malaysia and the recent announcement; KFC Events & Sales Dept. will be minimally operating to be in line with the precautionary measures effective 7th May until further notice
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